Refund policy

Return & Refund Policy
Last updated: 11/30/2025

Thank you for shopping with Heavy Is The Thread LLC. We take pride in providing high-quality apparel and want every customer to be completely satisfied with their purchase. If there is an issue with your order, we’re here to help.

📦 Returns

Heavy Is The Thread LLC accepts returns within 7 days of the delivery date.

To qualify for a return:

  • Item must be unused, unworn, and unwashed

  • Item must be in the same condition you received it

  • Original tags must be attached (if applicable)

  • Item must be free of odors, stains, deodorant marks, and pet hair

  • A valid order number or proof of purchase is required

❌ Items NOT eligible for return:

  • Worn or washed items

  • Custom or personalized merchandise

  • Clearance or final-sale items

  • Digital products

  • Gift cards

💵 Refunds

Once your return is received and inspected, Heavy Is The Thread LLC will notify you by email.

If approved:

  • Your refund will be issued to your original payment method

  • Refunds typically take 3–7 business days depending on your bank

Shipping costs are non-refundable.
If a returned item does not meet return conditions, it will be shipped back to you.

🔁 Exchanges

Heavy Is The Thread LLC offers exchanges for:

  • Wrong size received

  • Damaged, defective, or misprinted items

  • Incorrect item shipped

To request an exchange, email us at:
📧 info@heavyisthethread.com

We will replace defective or incorrect items at no extra cost.

⚠️ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, notify us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the issue

  • A brief description

We will quickly resolve the problem.

🚚 How to Start a Return

Contact Heavy Is The Thread LLC at:
📧 info@heavyisthethread.com

Include:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if needed)

We will respond with return instructions within 24–72 hours.

Buyers are responsible for return shipping costs, unless the item is defective or an incorrect item was sent by us.

⏳ Late or Missing Refunds

If your refund was approved and you haven’t received your refund after 7 business days:

  1. Check your bank account

  2. Contact your bank or credit card provider

  3. If you still need assistance, email us at info@heavyisthethread.com

📫 Contact Williams Apparel LLC

For any questions about returns or refunds, please reach out:
📧 info@heavyisthethread.com